Privacy Policy - MRD

This Privacy Policy ensures compliance with data protection laws, helping you understand your rights.

Your privacy is critically important to us. At MRD, we have a few fundamental principles:

We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.

We store personal information for only as long as we have a reason to keep it.

We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.

We aim for full transparency on how we gather, use, and share your personal information.

Please note that this Privacy Policy does not apply to any of our products or services, or other websites like Facebook, that will have their own  separate privacy policies.

This Privacy Policy applies to information that we collect and explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

We respect your privacy and will protect your personal information.  In order for us to help you, you have shared information with us.  It is important that you trust us to protect and keep it confidential.   We know how important confidentiality is to you.  

The Personal Information We Collect

When you interact with MRD Designs, we may collect personal information that you voluntarily provide. This may include your name, email address, telephone number, company name, billing or delivery address, and any other information you submit when requesting a quotation, placing an order, completing a contact form, or communicating with us.

In addition to the information you provide directly, our website may automatically collect certain technical information such as your IP address, browser type, operating system, device information, the pages you visit, how long you spend on our website, and the website you visited before arriving on ours. This information helps us understand how visitors use our website so that we can continue improving the user experience.

How We Use Your Personal Information

The information we collect allows us to provide our products and services efficiently while maintaining a high level of customer service. We use your personal information to process orders, prepare quotations, respond to enquiries, communicate with you regarding your purchases, provide customer support, and improve our products, services, and website.

We may also use your information to analyse website performance, identify trends, prevent fraudulent activity, and comply with applicable legal requirements. Where you have given us permission, we may occasionally send you updates about new products, promotions, special offers, or other information that may be relevant to your interests. You may unsubscribe from these communications at any time.

Cookies and Website Analytics

Like many websites, MRD Designs uses cookies to improve your browsing experience. Cookies are small files stored on your device that help remember your preferences and provide us with anonymous information about how our website is being used.

We also use Google Analytics to better understand visitor behaviour. Google Analytics collects anonymous information such as the pages viewed, time spent on the website, device information, and general geographic location. This information is used solely to improve our website and services and does not personally identify you.

Most internet browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.

Disclosure of Personal Information

MRD Designs respects your privacy and does not sell, rent, or trade your personal information. We will only share your information where it is necessary to provide our services, complete your order, comply with legal obligations, or protect our legitimate business interests.

In some cases, your information may be shared with trusted third-party service providers such as payment processors, courier companies, website hosting providers, IT support providers, marketing service providers, or professional advisers who assist us in operating our business. These providers are required to handle your information securely and confidentially.

We may also disclose information where required by law or where necessary to protect the rights, property, or safety of MRD Designs, our customers, or others.

Security of Personal Information

Protecting your personal information is extremely important to us. We implement appropriate technical and organisational measures designed to safeguard your information against unauthorised access, loss, misuse, alteration, or disclosure.

Although we take every reasonable precaution to protect your information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure. We therefore encourage users to take reasonable precautions when sharing personal information online.

Your Rights

In accordance with applicable privacy legislation, you have the right to request access to the personal information we hold about you, request corrections where information is inaccurate or incomplete, and ask us to update or remove your information where legally permissible.

If you no longer wish to receive marketing communications from us, you may unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Once information is no longer required, it is securely deleted or anonymised where appropriate.

Third-Party Websites

Our website may contain links to external websites operated by third parties. These websites have their own privacy policies and practices, which are independent of MRD Designs. We encourage you to review the privacy policies of any external websites you visit, as we cannot accept responsibility for their content or privacy practices.

Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, our services, or applicable legislation. Any updates will be published on this page, and the revised version will become effective immediately upon publication. We encourage visitors to review this page periodically to remain informed about how we protect their information.

Contact Us

If you have any questions about this Privacy Policy or the way your personal information is collected, stored, or processed, please contact MRD Designs. You can reach us by telephone on 083 440 4548, by email at michelle@mrdesigns.org.za, or by visiting us at 6A Oscar Hoexter Street, Heuwelsig, Bloemfontein, 9301.